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Website Privacy Policy

At The Rehabilitation Partnership Ltd we take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you;
  • what we do with your information; and
  • who your information might be shared with.

WHO WE ARE

Rebecca Hey is the ‘Data controller’ for The Rehabilitation Partnership Ltd for the purposes of the Data Protection Act 2018 and General Data Protection Regulation (GDPR), (i.e. we are responsible for, and control the processing of, your personal information).

WHAT INFORMATION WE COLLECT?

Personal information provided by you.

We collect personal information about you (such as your name, address, date of birth and contact details), when you contact us, register with us or purchase services from us.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his/her sensitive personal data.

Sensitive personal information

We may ask you to provide sensitive personal information, for the purposes of providing advice, Case Management & Rehabilitation Services. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin;
  • your political opinions;
  • your religious beliefs;
  • health and social data;
  • rehabilitation data;
  • financial data;
  • support services data;
  • employment data;
  • legal data;
  • your sexual life, and;
  • whether you have committed a criminal offence;

We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of providing Case Management and Rehabilitation Services.

USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use websites. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Google analytics is used on our website.  You can find out more about Googles position on privacy at https://policies.google.com/privacy?hl=en&gl=uk#infocollect

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We collect information about you so that we can:

  • provide you with the services you request;
  • enable us to answer your enquiries and provide advice;
  • provide case management and rehabilitation services;
  • detect and prevent fraud;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • carry out security vetting; and
  • improve our services
  • identify you and manage any accounts you hold with us.

MARKETING

We would like to send you information by post, email, telephone, text message (SMS) or automated call about our services, charitable events and educational information which may be of interest to you.

We will only ask whether you would like us to send you marketing messages with your express consent. If you have consented to such receive marketing from us, [[our group] or other businesses,] you can opt out at any time. See ‘What rights do you have?’ below for further information.

WHO YOUR INFORMATION MIGHT BE SHARED WITH

We may disclose your personal data to:

  • our agents and service providers; and
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

KEEPING YOUR DATA SECURE

We will use technical and organisational measures to safeguard your personal data, for example:

  • we store your personal data on secure servers;
  • use encrypted electronic systems; and
  • have policies and procedures to safeguard your information

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

WHAT RIGHTS DO YOU HAVE?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of

If the request is for complex information we reserve the right to charge for this service.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have enough information to identify you, and
  • let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below).
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

HOW TO CONTACT US

Please contact Rebecca Hey, our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to info@trpartnership.com or write to us at 15, The Square, Alvechurch, Birmingham B48 7LA or call us on 0121 445 6418.

CHANGES TO THE PRIVACY POLICY

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

DO YOU NEED EXTRA HELP?

If you would like this policy in another format (for example: audio or large print) please contact us (see ‘How can you contact us?’).